Computing accounts (known as SUNet IDs) and passwords control access to online resources and services at Stanford. These accounts are free of charge for faculty, staff, students. Sponsored accounts are available for some University affiliates and guests; a University sponsor is required and monthly charges apply.
Stanford Answers is a centrally-hosted web knowledgebase service that provides members of the Stanford community with easy access to consulting solutions and self-help information about desktop computing and other information technology topics.
The enhanced Automated Call Distribution (eACD) system is an essential tool for campus call centers, providing a means to effectively manage large volumes of incoming phone calls. The system answers each call immediately and, if necessary, holds it in a queue until it can be directed to the next available call center agent.
See CrashPlan PROe.
Bible sheets are mechanical drawings of campus communication and conduit systems that allow Department IT Contacts, as well as Facilities Project Managers, to communications wall outlets, closets, and cables. Bible Sheets are viewable online via CNSCAD. For security reasons, use of this tool is restricted to University employees.
See Document Management: Box
Campus cable TV service for student and faculty/staff residences, classrooms, conferences rooms, and offices. Courtesy Service is provided free-of-charge in student rooms and residential lounges. Cardinal Cable Basic and Cardinal Cable Premium is by subscription and is billed monthly.
Call recording systems provide call and operation control centers with the ability to monitor and record phone calls to ensure quality control, verify orders, reconstruct incidents, and ensure regulatory compliance.
University IT provides a full range of enterprise grade telephone, voice messaging, mobile/wireless, and advanced call management services.
In cooperation with the University Purchasing Office, University IT participates in campus wide agreement negotiations and special-to-Stanford product and bundles selection. The Apple at Stanford web site complements the Purchase Program: it is a web site where Stanford students, faculty, and staff can find links to the specially-negotiated purchasing deals, hardware/software information, system and security news, and support resources and documents.
In cooperation with the University Purchasing Office, University IT participates in campus wide agreement negotiations and special-to-Stanford product and bundles selection. The Dell at Stanford web site complements the Purchase Program: it is a web site where Stanford students, faculty, and staff can find links to the specially-negotiated purchasing deals, hardware/software information, system and security news, and support resources and documents.
In cooperation with the University Purchasing Office, University IT participates in campus wide agreement negotiations and special-to-Stanford product and bundles selection. The Lenovo at Stanford web site complements the Purchase Program: it is a web site where Stanford students, faculty, and staff can find links to the specially-negotiated purchasing deals, hardware/software information, system and security news, and support resources and documents.
Computer Resource Consulting (CRC) provides for-fee computer/server support to Stanford schools, departments and institutions. CRC offers clients the time- and cost-saving advantages of having their own departmental IT support without having to manage IT staff themselves.
On-call Services provides support for the desktop, server, network, hardware, and software needs of departments and faculty/staff individuals. On-call consultants deliver rapid response, informed expertise, and consistently high-quality technical solutions.
Custom contract server support for systems running modern Mac OS X Server and Windows Server operating systems. This service provides complete server management, including installation and stabilization, monitoring, security, user management, and integration with the campus infrastructure.
CrashPlan PROe is a centrally-managed, automatic backup solution for desktops and laptops. CrashPlan PROe is simple to use, highly efficient, and very secure. It allows you to take control of your backups, accessing your data anytime via mobile device, web browser, or desktop client.
University IT supports Oracle and Microsoft SQL databases for the Stanford community. This service is available to faculty and staff in academic and administrative departments that require database administration for applications, or standalone databases operating on Stanford infrastructure.
Desktop Configuration Management (DCM) enables departments to standardize the configuration settings on their desktop computers using an automated process. This service is available for both Windows and Macintosh desktop computers.
The Stanford Whole Disk Encryption service is for both Windows and Macintosh desktop and laptop computers. This service will secure data using standard NIST-approved encryption of the computer hard disk. Once installed, all files are automatically encrypted. The data is protected at rest as long as the hard disk is password protected.
Essential Stanford Software is a collection of applications provided free of charge to help you plug into the Stanford University Network (SUNet) and gain access to Stanford's computing services. ESS includes applications to keep your password secure, protect against computer viruses, send and read email, and exchange files.
Stanford provides document management and collaboration through a partnership with box. com. Box is an easy-to-use platform that is integrated into Stanford's infrastructure.
The Stanford IT Help Desk is the University's central support service for IT, especially in the areas of systems trouble, network connectivity, and the use of supported desktop applications (Essential Stanford Software). The Help Desk teams provide two stages of support to faculty, staff, and students: an attempt to resolve problems or answer questions within ten minutes or, if quick resolution is not appropriate or achievable, assignment to a consultant for in-depth assistance.
The Campus Card serves as an identification card, an electronic key, and a debit card, allowing you to enter and access secured facilities, exercise privileges to which you are entitled, and make purchases against funds deposited in a StanfordCardPlan account.
Departments and facilities on campus use Lenel and CSGold card reading systems on doors, turnstiles, and elevators to control access to buildings and rooms. Card readers include the familiar "swipe" type as well as proximity readers.
Live, on-campus streaming of broadcast television channels, Stanford and regional sporting events, and a variety of entertainment channels. For students only.
Borrow an iPad when traveling to a high-risk country to reduce your exposure to data and identity theft.
Co-sponsored by IT Services and SULAIR, this annual fall quarter event is designed especially for faculty and staff but also draws a number of students. Representatives from about 30 campus-wide technology service groups reserve booth space to meet attendees, answer their questions, and distribute literature, samples, and souvenirs.
System administration for servers running Linux operating systems. University IT offers expertise through the complete lifecycle — from identification and planning, deployment and configuration, support and maintenance, to retirement or replacement. This service encompasses test and development servers, standalone departmental, and multi-server or highly available mission critical services.
The Load Balancer service provides each client with a load balancing partition unique to their firewalled environment. The service adds an extra measure of stability and redundancy for University systems and servers.
Managed Desktop enables departments to centrally manage their desktop computers using automated processes. This service is available for both Windows and Macintosh desktop computers.
The Metrics Dashboard presents details about the health and performance of many of the systems provided by University IT. This service is available free-of-charge to current faculty, staff, and students.
Stanford contracts with AT&T, Sprint, and Verizon to provide cellular phone services for faculty and staff professional needs. University and Hospital departments can charge services to their department account. For personal purchases, faculty and staff are eligible for Stanford employee discounts.
The Net-to-Switch model for academic and administrative departments provides highly reliable network equipment and centralized, expert monitoring and support at a cost-effective price. While University IT is responsible for everything from infrastructure planning to quick-response troubleshooting, the department’s Local Network Administrator (LNA) maintains control of active port patching in the network closet.
NetDB is a Stanford University database application that stores Network and Node configuration information. It is generally used by local network administrators and Networking staff. Most commonly, NetDB is used to assign a new IP address to a computer or printer. The information in NetDB is loaded into two important network services at Stanford: DNS and DHCP.
The Stanford University Network Access Control (SUNAC) service permits organizations to grant remote access to resources that are protected behind University IT-managed Firewalls based upon an individual’s SUNet ID. This service incorporates VPN, Workgroup Manager, and Firewall services to create increased IT Security for Stanford’s ever-increasing mobile work force.
Students, faculty, staff, and visitors use Stanford’s centrally-provided network to connect to resources here and across the globe. The Connect to the Network page will lead you to simple step-by-step instructions for the right connection method for your needs.
SUNet consists of local building networks and a backbone network that connects the local networks to each other and to networks off-campus. Networking staff provide training and support to approximately 400 local network administrators (LNAs) and offers local network support for a fee.
Stanford Network Self-Registration combines a web-based self-registration application and a “health check” tool to be run on the registering computer. Self-Registration is available only where a department has chosen to “opt-in” to the service. While making the process of network registration easier, its use can also improve desktop security and network records accuracy. To find out if Self-Registration is available in your department, contact your Local Network Administrator (LNA).
Lynda.com is an online training library with almost 3000 courses spanning topics in areas such as business, web design, software, and programming. Members of the Stanford community have free and unlimited access to lynda.com.
OpenAFS client software for both Windows (XP/2000) and Macintosh (OS X) provides an alternative to SFTP clients like SecureFX (for Windows) and Fetch (for Macintosh) for users who frequently access files in AFS space.
Services provided by Information Technology Services are ordered through the OrderIT online portal.
The Stanford Paging System is available to faculty, staff, and students affiliated with the Stanford Medical Center. Services supported by the system include SmartPage: a web-based tool for sending pages and looking up pager IDs.
Pocket Telephones play an important role in the Hospital/Medical Center setting, where cell phone use is not allowed. The pocket telephone functions as a mobile desk phone, allowing Medical Center personnel to place and receive calls on their Stanford telephone number while away from their desk.
See Survey Tool (Qualtrics)
See Request Tracking (HelpSU/Remedy)
A centralized request-tracking system (Remedy) is available to interested support groups. Publicly known as HelpSU, web portals are provided for the campus community to submit requests.
Provide on-demand remote support for desktops, laptops, and mobile devices without traveling to the customer's work site.
For Stanford researchers who want to operate their equipment in a secure, centrally-managed data center.
Information about telephone, voice mail, cable TV, and internet services for Olmsted Terrace, Stanford West, and Welch Road Apartments.
Hosting services for campus clients who want to operate their equipment in a secure, centrally-managed facility. The hosting service can be either shared (multiple clients with equipment in one rack) or dedicated (only one client's equipment per rack). The primary hosting facility is located in Forsythe Hall.
FarmShare, Stanford's shared computing environment, provides Linux facilities for general and research computing to anyone with a full-service SUNet ID. There are three environments available, each supporting specific types of shared computing, from general purpose computing tasks to long-running, compute-intensive jobs.
The Software Licensing group negotiates and manages software licensing University-wide. The group's web site provides an extensive list of available software. If you don't find what you need on the list, staff will help you find the best alternative source.
The Stanford Web Services unit builds department and group websites that are hosted on a shared infrastructure and provides assistance with larger projects requiring dedicated hosting or custom design. In addition, Stanford Web Services staff help to design and maintain key components of the University's shared and self-service web publishing tools.
The Qualtrics survey tool is an easy-to-use, full-featured, web-based tool for creating and conducting online surveys.
For a quarterly “communications fee,” Stanford provides phone service — including the telephone itself — in every residence.
Stanford's in-house business and residential telephone services are provided to the main campus and satellite locations, to the medical center and related clinics, as well as to several faculty/staff residential communities. The standard offering for business phone service now features advanced Cisco VoIP (voice over IP) equipment and software. A simplified business model called Converged Communication streamlines ordering and billing.
Technology Training Services (Tech Training) provides the Stanford Community with learning opportunities that span the entire computing spectrum. Curricular programs range from enrollment-based in-classroom and online courses to on-demand or specially arranged personal and small-group instruction. In addition, Tech Training hosts a weekly program of briefings/workshops on topical technology subjects.
Five training facilities are available for Stanford departments and groups to rent for instructional and other approved uses.
See Cable TV (Cardinal Cable).
See Residential Communication Services (Cable TV).
See Internet TV (Cardinal Internet TV).
IP video conferencing integrates audio, video, and interactive collaboration tools to create a meeting experience in which globally dispersed participants feel as if they're in the same room. An IP video conferencing call control/transport service is in development for the campus community.
Stanford Voice Messaging provides Stanford faculty and staff a convenient and cost-effective system for receiving, sending, and managing voicemail messages. Information Technology Services has developed Stanford's voicemail services far beyond message-taking—especially in administrative and clinical environments. The department has designed and now supports more than 200 advanced call processing applications (message/routing trees) that overlay the daily maintenance of a 17,000-mailbox system.
Stanford’s VPN service allows any Stanford affiliate to connect to SUNet remotely from any available network connection almost anywhere in the world: including from home, from many hotels, and even from within some company networks.
See Stanford Web Services.
Stanford University uses Google Custom Search to provide quick and useful web search results, advanced search features (including searching for PDF, .doc, and .ppt files and displaying them as HTML), powerful search administration, and easy integration into web sites.
Stanford Sites is a self-service tool for building and managing Drupal-based websites for University work. Stanford Sites is available for use directly by faculty, staff, and students as a free, self-service utility requiring little technical expertise.
System administration for servers running Microsoft’s Windows Server operating system through the complete lifecycle - from identification and planning, deployment and configuration, support and maintenance, to retirement or replacement. This service encompasses test and development servers, standalone departmental, and multi-server or highly available mission critical services.
Wireless networking allows Stanford faculty, staff, students, and sponsored visitors to access SUNet resources securely from locations where wiring is not available.