Computing accounts (known as SUNet IDs) and passwords control access to online resources and services at Stanford. These accounts are free of charge for faculty, staff, students. Sponsored accounts are available for some University affiliates and guests; a University sponsor is required and monthly charges apply.
The University provides faculty, staff, and students a variety of computing resources and online services. A SUNet ID (an account name that identifies you as a member of the Stanford community) and password is required to access most of these services.
See Guest Accounts.
AFS (Andrew File System) is a distributed file system that enables cooperating hosts (clients and servers) to efficiently share file system resources across local and wide area networks. At Stanford, AFS is easily accessed via the Web and serves as the campus-wide file system. AFS is distributed among eleven servers and provides two terabytes of usable disk space, which is backed up nightly. This stable, distributed system is where the University's main web site and linked files are hosted. It supports storing public data on “AFS at Stanford” or restricted or prohibited data on “Secure AFS at Stanford”.
Stanford Answers is a centrally-hosted web knowledgebase service that provides members of the Stanford community with easy access to consulting solutions and self-help information about desktop computing and other information technology topics.
The enhanced Automated Call Distribution (eACD) system is an essential tool for campus call centers, providing a means to effectively manage large volumes of incoming phone calls. The system answers each call immediately and, if necessary, holds it in a queue until it can be directed to the next available call center agent.
See CrashPlan PROe.
A variety of file and data backup solutions are available for desktop computers and servers. AFS is backed up daily, free-of-charge. Backup for other services is by subscription. Charges apply.
See Block Backup.
See Disk-Based Replication.
See BaRS (Backup and Recovery Service).
IT Services provides data backup and recovery services (BaRS) for desktop machines. Your local IT support staff or an IT Services consultant (for a fee) will install and configure the client software on your computer. Once configured, the software will automatically back up your system at a specified time each workday. If you accidentally overwrite or delete a file, you can recover it yourself using the client software. File recovery is available 24 hours a day, seven days a week.
Bible sheets are mechanical drawings of campus communication and conduit systems that allow Department IT Contacts, as well as Facilities Project Managers, to communications wall outlets, closets, and cables. Bible Sheets are viewable online via CNSCAD, a tool provided by IT Services. For security reasons, use of this tool is restricted to University employees.
BigFix Enterprise Suite is an operating system patch management service that allows system administrators to manage the testing and distribution of critical security updates.
IT Services’ Block Backup service offers our basic backup services — Backup and Recovery (BaRS) and/or Disk-Based Replication — at a significant bulk discount.
IT Services’ Block Storage service offers our server disk storage services at a significant bulk discount.
WordPress is an open source blog tool and publishing platform. IT Services provides easy-to-install, centrally supported WordPress instances, at no charge, to Stanford departments and officially-recognized groups for use in www.stanford.edu web space.
Campus cable TV service for student and faculty/staff residences, classrooms, conferences rooms, and offices. Courtesy Service is provided free-of-charge in student rooms and residential lounges. Cardinal Cable Basic and Cardinal Cable Premium is by subscription and is billed monthly.
General calendar-related topics and instructions, including links to Stanford Calendar and the University Events Calendar.
Call recording systems provide call and operation control centers with the ability to monitor and record phone calls to ensure quality control, verify orders, reconstruct incidents, and ensure regulatory compliance.
Stanford contracts with AT&T, Sprint, and Verizon to provide cellular phone services for faculty and staff professional needs. University and Hospital departments can charge services to their department account. For personal purchases, faculty and staff are eligible for Stanford employee discounts.
Stanford contracts with AT&T, Sprint, and Verizon to provide mobile phone services for faculty and staff business use.
Discounted cellular phone service plans are available to Stanford affiliates through AT&T, Sprint, and Verizon.
The Stanford CGI (Common Gateway Interface) Service enables users to run programs on the web server to provide dynamic content, collect user input, and offer services otherwise unavailable on the normal Stanford Web service. CGI is available, by request, to any user, group, or department with assigned AFS space.
IT Services provides a full range of enterprise grade telephone, voice messaging, mobile/wireless, and advanced call management services.
In cooperation with the University Purchasing Office, IT Services participates in campus wide agreement negotiations and special-to-Stanford product and bundles selection. The Apple at Stanford web site complements the Purchase Program: it is a web site where Stanford students, faculty, and staff can find links to the specially-negotiated purchasing deals, hardware/software information, system and security news, and support resources and documents.
In cooperation with the University Purchasing Office, IT Services participates in campus wide agreement negotiations and special-to-Stanford product and bundles selection. The Dell at Stanford web site complements the Purchase Program: it is a web site where Stanford students, faculty, and staff can find links to the specially-negotiated purchasing deals, hardware/software information, system and security news, and support resources and documents.
In cooperation with the University Purchasing Office, IT Services participates in campus wide agreement negotiations and special-to-Stanford product and bundles selection. The Lenovo at Stanford web site complements the Purchase Program: it is a web site where Stanford students, faculty, and staff can find links to the specially-negotiated purchasing deals, hardware/software information, system and security news, and support resources and documents.
See BigFix (Tivoli Endpoint Management).
IT Services Computer Resource Consulting (CRC) provides for-fee computer/server support to Stanford schools, departments and institutions. CRC offers clients the time- and cost-saving advantages of having their own departmental IT support without having to manage IT staff themselves.
IT Services On-call Services provides support for the desktop, server, network, hardware, and software needs of departments and faculty/staff individuals. On-call consultants deliver rapid response, informed expertise, and consistently high-quality technical solutions.
IT Services offers custom contract server support for systems running modern Mac OS X Server and Windows Server operating systems. This service provides complete server management, including installation and stabilization, monitoring, security, user management, and integration with the campus infrastructure.
For every class taught at Stanford, faculty members and TAs are entitled to a suite of centrally-hosted online services that have become an indispensable part of University-level instruction: web site space and templates, an email mailing list, a newsgroup for online discussions, and a central location on the campus network for sharing and storing documents and other data. There is no charge for these services.
CrashPlan PROe is a centrally-managed, automatic backup solution for desktops and laptops. CrashPlan PROe is simple to use, highly efficient, and very secure. It allows you to take control of your backups, accessing your data anytime via mobile device, web browser, or desktop client.
Custom storage can be set up for high-performance computing and large research data files. The IT Services Storage group will work with clients, vendors, and other Stanford IT organizations to create and/or coordinate the fastest, most secure, and most cost-effective solutions for emerging technology solutions.
IT Services has partnered with Ntirety Corporation to support Oracle and Microsoft SQL databases for the Stanford community. This service is available to faculty and staff in academic and administrative departments that require database administration for applications, or standalone databases operating on Stanford infrastructure.
Desktop Configuration Management (DCM) is a service offering from IT Services for use by technical support staff. It enables departments to standardize the configuration settings on their desktop computers using an automated process. This service is available for both Windows and Macintosh desktop computers.
Disk Based Replication uses an active storage disk system to back up and recover files.
Stanford provides document management and collaboration through a partnership with box. com. Box is an easy-to-use platform that is integrated into Stanford's infrastructure.
An @Stanford email account is one of the benefits of a regular full service SUNetID. Your campus email is hosted on Zimbra, Google Apps, or Exchange, as determined by your affiliation with the University. You can access your email account via the web or configure a mobile device or Stanford-supported email program to work with Stanford's email system.
The Secure Email service is designed for members of the Stanford community who plan to use email to transmit Protected Health Information (PHI) in accordance with the HIPAA guidelines. The most frequent use of this service will be from the Stanford School of Medicine.
The Stanford Whole Disk Encryption service is for both Windows and Macintosh desktop and laptop computers. This service will secure data using standard NIST-approved encryption of the computer hard disk. Once installed, all files are automatically encrypted. The data is protected at rest as long as the hard disk is password protected.
Essential Stanford Software is a collection of applications provided free of charge to help you plug into the Stanford University Network (SUNet) and gain access to Stanford's computing services. ESS includes applications to keep your password secure, protect against computer viruses, send and read email, and exchange files.
IT Services offers mailboxes on Microsoft Exchange, a sophisticated messaging tool platform that provides rich and efficient access to email, calendars, contacts, and tasks.
See Storage Services.
Google Apps for Education provides email, calendar, chat, document management, group, and site support for undergraduates at Stanford. Faculty, staff, and graduate students have access to Google document management, groups, and sites.
A Stanford Guest Account can be established for the thousands of conference attendees, collaborators, and colleagues at other institutions who visit Stanford each year — physically or virtually. Guest Accounts are not the same as SUNet IDs; they enable login only to online resources that have been specifically set up for guest access.
The Stanford IT Help Desk is the University's central support service for IT, especially in the areas of systems trouble, network connectivity, and the use of supported desktop applications (Essential Stanford Software). The Help Desk teams provide two stages of support to faculty, staff, and students: an attempt to resolve problems or answer questions within ten minutes or, if quick resolution is not appropriate or achievable, assignment to a consultant for in-depth assistance.
The Campus Card serves as an identification card, an electronic key, and a debit card, allowing you to enter and access secured facilities, exercise privileges to which you are entitled, and make purchases against funds deposited in a StanfordCardPlan account. The Campus Card is supported by IT Services' Campus Card systems.
Departments and facilities on campus use Lenel and CSGold card reading systems on doors, turnstiles, and elevators to control access to buildings and rooms. Card readers include the familiar "swipe" type as well as proximity readers.
Individual & Group File Storage provides standard ways to share files across intranets and the Internet. By using a remote file-access protocol that is compatible with the way applications already share data on local disks and network file servers, this service enables collaboration on the Internet. Individual & Group File Storage is optimized to support slower speed connections.
Secure instant messaging (Stanford IM) is a centrally-funded service provided free-of-charge to the Stanford community. Stanford IM runs on a secure Stanford server and network and takes advantage of Kerberos-based authentication and SSL encryption. The service helps University staff to communicate securely about University business with their co-workers.
Live, on-campus streaming of broadcast television channels, Stanford and regional sporting events, and a variety of entertainment channels. For students only.
Borrow an iPad when traveling to a high-risk country to reduce your exposure to data and identity theft.
Kerberos is the heart of Stanford’s campus-wide network security infrastructure and is integral to the authentication services provided by components of Essential Stanford Software (esp. Stanford Desktop Tools) and by Stanford WebAuth.
Stanford uses OpenLDAP (Lightweight Directory Access Protocol) software to enable the searching and browsing of directory information in its central information systems. Without the OpenLDAP Directory Service, web-based systems like Stanford.You and Axess would be unable to connect Stanford users to their personal or group information.
IT Services offers system administration for servers running Linux operating systems. The IT Services Unix group offers expertise through the complete lifecycle — from identification and planning, deployment and configuration, support and maintenance, to retirement or replacement. This service encompasses test and development servers, standalone departmental, and multi-server or highly available mission critical services.
The Load Balancer service provides each client with a load balancing partition unique to their firewalled environment. The service adds an extra measure of stability and redundancy for University systems and servers.
IT Services provides email distribution services that allow you to set up a mailing list addressed as firstname.lastname@example.org. You can manage lists via a web-based tool that allows you to view your lists, request new lists, add/remove members, approve subscription requests, and change list properties.
The Managed Antivirus service provides the ability for technical support groups on campus to manage and monitor Sophos Anti-Virus clients installed on the Windows and Mac systems in their areas.
Managed Desktop is a service offering from IT Services for use by technical support staff. It enables departments to centrally manage their desktop computers using automated processes. This service is available for both Windows and Macintosh desktop computers.
The IT Services Metrics Dashboards presents details about the health and performance of systems provided by Information Technology Services. This service is available free-of-charge to current faculty, staff, and students.
Mobile Device Management (MDM) enables you to manage your mobile device through Stanford's web-based tool, and configures a profile that gives you secure access to internal systems while protecting the data on your device.
See Cell Phones & Mobile Devices (Business).
MySQL is the world’s most popular open source database management system, frequently used in combination with the PHP programming language to build dynamic, interactive Web sites. Stanford’s MySQL Database Hosting service, provided by IT Services, makes accounts and storage space available for Stanford departments and official University groups and services to develop and maintain their own MySQL databases and applications.
For academic and administrative departments that adopt the Net-to-Switch model, IT Services provides highly reliable network equipment and centralized, expert monitoring and support at a cost-effective price. While IT Services is responsible for everything from infrastructure planning to quick-response troubleshooting, the department’s Local Network Administrator (LNA) maintains control of active port patching in the network closet.
NetDB is a Stanford University database application that stores Network and Node configuration information. It is generally used by local network administrators and IT Services staff. Most commonly, NetDB is used to assign a new IP address to a computer or printer. The information in NetDB is loaded into two important network services at Stanford: DNS and DHCP.
The Stanford University Network Access Control (SUNAC) service permits organizations to grant remote access to resources that are protected behind IT Services-managed Firewalls based upon an individual’s SUNet ID. This service incorporates VPN, Workgroup Manager, and Firewall services to create increased IT Security for Stanford’s ever-increasing mobile work force.
Students, faculty, staff, and visitors use Stanford’s centrally-provided network to connect to resources here and across the globe. The Connect to the Network page will lead you to simple step-by-step instructions for the right connection method for your needs.
SUNet consists of local building networks and a backbone network that connects the local networks to each other and to networks off-campus. IT Services provides training and support to approximately 400 local network administrators (LNAs) and offers local network support for a fee.
Stanford Network Self-Registration combines a web-based self-registration application and a “health check” tool to be run on the registering computer. Self-Registration is available only where a department has chosen to “opt-in” to the service. While making the process of network registration easier, its use can also improve desktop security and network records accuracy. To find out if Self-Registration is available in your department, contact your Local Network Administrator (LNA).
The Online Archive Storage service reliably retains large volumes of data over a long period of time at low cost. Storage is available from 1 to 90 terabytes in 1 terabyte increments.
IT Services packages OpenAFS client software for both Windows (XP/2000) and Macintosh (OS X). This software provides an alternative to SFTP clients like SecureFX (for Windows) and Fetch (for Macintosh) for users who frequently access files in AFS space.
Services provided by Information Technology Services are ordered through two online portals. A project to replace OrderIT, the legacy ordering portal, is underway. The first services will move to the new portal on December 3, 2012. The OrderIT Site will remain available to request remaining services, view monthly IT Services statements, and view online service information.
The Stanford Paging System is available to faculty, staff, and students affiliated with the Stanford Medical Center. Services supported by the system include SmartPage: a web-based tool for sending pages and looking up pager IDs.
Pocket Telephones play an important role in the Hospital/Medical Center setting, where cell phone use is not allowed. The pocket telephone functions as a mobile desk phone, allowing Medical Center personnel to place and receive calls on their Stanford telephone number while away from their desk.
Provide on-demand remote support for desktops, laptops, and mobile devices without traveling to the customer's work site.
IT Services provides this research computing hosting service for Stanford researchers who want to operate their equipment in a secure, centrally-managed data center.
Information about telphone, voice mail, cable TV, and internet services for Olmsted Terrace, Stanford West, and Welch Road Apartments.
Shared AFS file storage space for non-public data.
Secure Individual & Group File Storage provides a method of transmitting and storing Restricted and Confidential Data. Individual and group accounts are available to faculty and staff. Anyone using the Individual & Group Secure File Storage service must have Stanford Whole Disk Encryption (SWDE) installed and encrypt their laptop or desktop computer, and must use the Stanford Virtual Private Network (VPN) or Stanford Network Access Control (SUNAC) while transmitting files.
An SSL certificate is a signed electronic guarantee that verifies the authenticity of a particular server. It's used for providing web pages through an encrypted connection. Any service accessible by SSL must have a certificate, including any web server with encrypted or “secure” content.
Server Disk Storage is a set of offerings designed for server-class computers. The service balances performance and reliability with cost.
IT Services provides hosting services for campus clients who want to operate their equipment in a secure, centrally-managed facility. The hosting service can be either shared (multiple clients with equipment in one rack) or dedicated (only one client's equipment per rack). The primary hosting facility is located in Forsythe Hall.
FarmShare, Stanford's shared computing environment, provides Linux facilities for general and research computing to anyone with a full-service SUNet ID. There are three environments available, each supporting specific types of shared computing, from general purpose computing tasks to long-running, compute-intensive jobs.
A shared email account allows a group of people to share a single Stanford-provided email account.
SharePoint is an advanced service that offers you an integrated suite of tools for managing content that you want to make accessible on the Web. Common collaboration tools including wikis, blogs, and discussion forums are integrated with built-in web content and document management capabilities. In addition, SharePoint includes productivity tools such as event calendars, announcements, and task lists.
Shibboleth is a federated authentication system that allows Stanford users to authenticate securely using their SUNetID to some services at non-Stanford sites. It also allows web servers at Stanford to authenticate users from some non-Stanford institutions using the users' local authentication credentials.
The IT Services Software Licensing group negotiates and manages software licensing University-wide. The group's web site provides an extensive list of available software. If you don't find what you need on the list, staff will help you find the best alternative source.
Faculty or staff may sponsor someone for computing services, as long as the person to be sponsored meets basic eligibility requirements. Some sponsored services or resources carry a monthly charge. For these services, the sponsor must have expenditure authority for a current University account. Other services are free and require only that the sponsor be regular faculty or staff. Sponsorships are maintained via the Sponsorship Manager web application.
The Stanford Web Services unit builds department and group websites that are hosted on a shared infrastructure and provides assistance with larger projects requiring dedicated hosting or custom design. In addition, Stanford Web Services staff help to design and maintain key components of the University's shared and self-service web publishing tools.
Stanford People and Organization Search, also known as StanfordWho, is the web application that allows you to search the Stanford directory of faculty, staff, students and sponsored affiliates at Stanford University and Medical Center. Contact and organization information is presented.
IT Services provides data storage services that meet Stanford’s needs at all levels — individual, departmental, and institution-wide (enterprise). Solutions range from high throughput and highly-available storage for production databases, to low-cost storage for web content, text files, images, computer programs, and other shared or archived data.
See AFS (Andrew File System).
See Block Storage.
See Custom Storage.
See Individual and Group File Storage.
See Online Archive Storage.
See Secure AFS.
See Secure Individual & Group File Storage.
See Server Disk Storage
The Qualtrics survey tool is an easy-to-use, full-featured, web-based tool for creating and conducting online surveys.
For a quarterly “communications fee,” Stanford provides phone service — including the telephone itself — in every residence.
Information Technology Services is Stanford's in-house business and residential telephone provider. Services are provided to the main campus and satellite locations, to the medical center and related clinics, as well as to several faculty/staff residential communities. The standard offering for business phone service now features advanced Cisco VoIP (voice over IP) equipment and software. A simplified business model called Converged Communication streamlines ordering and billing.
Technology Training Services (Tech Training) provides the Stanford Community with learning opportunities that span the entire computing spectrum. Curricular programs range from enrollment-based in-classroom and online courses to on-demand or specially arranged personal and small-group instruction. In addition, Tech Training hosts a weekly program of briefings/workshops on topical technology subjects.
IT Services manages five training facilities available for Stanford departments and groups to rent for instructional and other approved uses.
See Cable TV (Cardinal Cable).
See Residential Communication Services (Cable TV).
See Internet TV (Cardinal Internet TV).
IP video conferencing integrates audio, video, and interactive collaboration tools to create a meeting experience in which globally dispersed participants feel as if they're in the same room. IT Services is developing an IP video conferencing call control/transport service for the campus community.
WebEx is a commercial software product with an easy-to-use interface that allows colleagues to meet online to discuss work and share files and applications in real-time. WebEx services include online meetings, web conferencing, and video conferencing services. WebEx host software runs on Windows, Mac OS X, Linux, and Sun Solaris and is available from Software Licensing to Stanford faculty, staff, and students — at a specially-negotiated monthly rate.
Virtual Servers are available to Stanford departments as an alternative to hosting and managing dedicated, physical server equipment. Virtualization technology allows multiple virtual servers (also known as virtual machines) to be hosted independently on a single physical server. This service is available for public, Confidential, Restricted, and Prohibited Data (as defined by the Information Security Office).
Stanford Voice Messaging provides Stanford faculty and staff a convenient and cost-effective system for receiving, sending, and managing voicemail messages. Information Technology Services has developed Stanford's voicemail services far beyond message-taking—especially in administrative and clinical environments. The department has designed and now supports more than 200 advanced call processing applications (message/routing trees) that overlay the daily maintenance of a 17,000-mailbox system.
Stanford’s VPN service allows any Stanford affiliate to connect to SUNet remotely from any available network connection almost anywhere in the world: including from home, from many hotels, and even from within some company networks.
See Stanford Web Services.
Stanford’s central web infrastructure services are available free to University departments, officially recognized groups, and all members of the Stanford community who have a full-service SUNet ID. These services are part of the main campus computing infrastructure and are handled by a server called www.stanford.edu.
Stanford University uses Google Custom Search to provide quick and useful web search results, advanced search features (including searching for PDF, .doc, and .ppt files and displaying them as HTML), powerful search administration, and easy integration into web sites.
The Stanford Virtual Host Service lets you replace a long, unwieldy URL with one that is shorter and/or more descriptive of your website content. These virtual URLs, also called vanity URLs, help people remember how to get to your web site and make it easier for them to type its URL into their browser.
WebAuth is a comprehensive system for authenticating web users that was developed to protect Stanfords web sites in AFS space, but can be used in other environments that use Apache web server software. WebAuth relies on a login server that establishes a users identity on their first attempt to access a protected web site. Once the user has logged in to the login server, their identity is carried in a cookie and they will not need to enter their password again until their credentials expire, even if they visit other protected web sites.
Stanford departments and officially-recognized groups can use IT Services' Collaboration Tools Installer/Upgrader to create maintain-it-yourself websites on the shared www.stanford.edu web infrastructure. A newer option for website hosting, Stanford Sites, provides Drupal instances that run on a dedicated framework, are higher-performing (faster) with more built-in features and options, but do not allow self-installation of modules (feature add-ons) or themes (pre-configured design templates).
Stanford Sites is a self-service tool for building and managing Drupal-based websites for University work. Stanford Sites is available for use directly by faculty, staff, and students as a free, self-service utility requiring little technical expertise.
MediaWiki is a free software wiki package for collaborative document creation and information sharing. IT Services provides easy-to-install, centrally supported MediaWiki instances, at no charge, to Stanford departments and officially-recognized groups that wish to set up dedicated wikis in www.stanford.edu web space for their collaboration and documentation needs.
IT Services manages the Stanford Windows Infrastructure to address issues such as single sign-on, location-independent access to resources, and manageability and security for the Microsoft Windows platform as implemented at Stanford. Joining the Stanford Windows Infrastructure includes membership in the central "forest" (group of domains). This brings your group the benefits of integration with many of Stanford's other systems while allowing it to retain considerable autonomy in its local domain.
IT Services offers system administration for servers running Microsoft’s Windows Server operating system. We offer expertise through the complete lifecycle - from identification and planning, deployment and configuration, support and maintenance, to retirement or replacement. This service encompasses test and development servers, standalone departmental, and multi-server or highly available mission critical services.
Wireless networking allows Stanford faculty, staff, students, and sponsored visitors to access SUNet resources securely from locations where wiring is not available.
The Zimbra Email and Calendar Service allows you to access your email, calendar, and contact lists in a single web interface that enables easy sharing of information between these services. You can also set up mobile devices and commonly-used desktop applications such as Microsoft Outlook or Apple OS X Mail, Address Book and Calendar to work with the servers that drive the Zimbra Email & Calendar.