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Auto Attendant Voice Mailboxes

Introduction

How to update your listen-only mailbox message

There is a new procedure for updating messages in Listen-Only mailboxes formerly associated with ECP. See instructions.

With Auto Attendant, your department's callers can dial one number and receive a menu with programmable options. Your Department IT Contact — with the assistance and implementation by an IT Services/Project Consultant — can specify what destinations the options represent.

The Auto Attendant option is available to University, Hospital, and Clinic departments, or to individual faculty and staff.

Benefits

Auto Attendant can help in situations where you need to

  • streamline a high volume of redundant calls
  • maximize low departmental resources

The Auto Attendant menu can have up to nine options. If you require more than nine, you can have a sub-menu. This service is designed and implemented by IT Services/Project Consultants.

Rates

For rates, please see "Specialized Voice Mail Services" on the Rates page.

How do I order?

Have your authorized Department IT Contact call 5-HELP (5-4357) and request a referral for an IT Services/Project Consultant to assist in the design of an Auto Attendant application.

Timeline: two to three weeks from the time all decisions have been agreed upon with routing design.

Last modified June 26, 2013