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Resetting Your Password

You can submit a request to reset your secure email password if you forget it. You will receive an email that includes a link to reset your password. The link expires in 72 hours and only can be used once.

  1. Open the message and click the attachment.
  2. After the attachment has been scanned for viruses, click the Download File link.

    download file
  3. When prompted for your password, click the Forgot password link.

    secure email password promopt
  4. Enter your email address and click Continue.

    email address prompt
  5. Instructions to reset your email will be mailed to you.

    check your email message
  6. Check your email and open the message with the subject Your New Password.
  7. Click the link in the message or copy and paste it into your browser.

    new password message
  8. Provide answers to the three security questions and then click Continue.

    security questions
  9. Create a new password with a minimum of 6 characters or numbers and click Continue.

    create new password
  10. When the Password Successfully Updated message is displayed, click the click here to log in link to log in and read your message.

    password updated
Last modified August 10, 2010