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How to Order Cell Phones and Mobile Devices

Cell phone and mobile device orders should be placed in the new IT Services ordering system.

Stanford employees: how to request a department-approved mobile device*

Stanford employees who qualify for a Stanford business mobile phone must take these steps:

  1. Get department approval for a stipend or a department-sponsored phone.
  2. Choose a phone. Note: If you work with Restricted Data, order an iPhone and install MDM on it.
  3. Take the steps to transfer your existing number, or request a new one.
  4. Ask your department contact to order the phone and service through OrderIT.

Mobile device services come in many flavors. You may request:

  • A new device and service with a new phone number.
  • A new device and service with a phone number owned by Stanford.
  • A transfer of your personal phone number (also known as "transfer of liability") to Stanford's corporate account.
  • A transfer of your personal phone number from one carrier to another (also known as "port") and to Stanford's corporate account. You must order a new device if you port your number to another carrier.

Please note that accessories such as headsets, cases, and Bluetooth devices cannot be purchased through the Mobile Device program.

Your department contact will help you

If you don't know the department contact for your group, call 5-HELP, Option 2 for clarification.

Prepare to transfer your personal account to the Stanford business plan

Decide whether you will keep the same carrier or if you will change carriers.

  • If you keep the same carrier, the billing change requires a transfer of liability.
  • If you switch carriers, the billing change requires a port.

For a Transfer of Liability (TOL):

  1. Call your carrier directly and separate the line (the phone number) from any shared plan and ensure that your family members have their own plan.
  2. Ask the carrier to note in your account that you give permission for a transfer of liability to Stanford. The representative may use the acronym "TOL" when confirming your permission.
  3. Ask your department contact or STAR to place the order for your department-approved phone and service.

For a port:

  1. Ask your department contact or STAR to place the order for your department-approved phone and service.
  2. You will receive an email from stanford_support@help.moverotech.com asking for your carrier name, billing address, account number, and pin code or password for the account. You can provide the information by email or ask Movero to contact you by phone. Note: never transmit sensitive data such as your social security number by email.

Department contacts: ordering from the OrderIT web site*

To order a new phone for someone in your group 

Wait for new employees to arrive on campus before you order mobile device services for them.

Be sure to indicate the exact shipping address for prompt delivery of the mobile device. Street address, room number, mail code, and correct zip code are required to prevent shipment delays.

Before you begin:
  • Make sure the authorized user of the account calls the carrier directly to place a note on the file to indicate s/he releases liability to Stanford.
  • Get the carrier name, billing address, account number, and pin code or password for the account.
  • Confirm that subscribers aren't on a family share plan. They need to set up another plan for their family members directly with the current provider; and set up a separate individual account for themselves with the current provider to enable the direct transfer from their individual account into the Stanford Corporate plan.
  • Ensure that the subscriber account is current, with no past-due charges.
To add, change, or cancel cell phone and mobile device service:
  1. Go to orderit.stanford.edu.
  2. Click Cable TV, Cell Phones, & Mobile Devices.
  3. Log in with your SUNet ID and password.
  4. Click on your organization's name (select Lucile Packard Children's Hospital, Stanford Hospital and Clinics, or Stanford University).
  5. Click Communications.
  6. Click Cell Phones & Mobile Devices for Business. 
  7. At the bottom of the Cell Phones & Mobile Devices for Business web page, look for the Add, Change, and Cancel Mobile Device Service form descriptions. Click the title or graphic of the appropriate form.
  8. Fill out the form, starting with the top section and working down. Items marked with a red * are required. Note: contextual help is available for most sections; hover your cursor over the Help and Support Button example symbol at the right side of the section. You can also find more information about available models, plans, and pricing via the Mobile Pricing link under the Rates section.
  9. Click Add to Cart to save your order
  10. To see your active orders, click ITEMS IN CART at the top of the page.

24/7 service — change plans or add features at any time

IT Services contracts support 24/7 for all carriers through one provider. Because your service is a business account, you don't get support directly from the carrier. Call these numbers instead:

  • Monday through Friday, 8 a.m. to 5 p.m — call 5-HELP (650) 725-4357 and press option 4. 
  • After-hours — call 5-HELP (650) 725-4357 and press option 5.

*Beginning February 8, 2013.

Last modified December 3, 2013