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HelpSU for Support Staff

Remedy 8.1 Upgrade - Live on 3/24/2014.  See the HelpSU News Center for more information.

Remedy 8 

HelpSU and Remedy Applications

  • Remedy 8 is a web-based only application.  To connect to Remedy,  go to remedy.stanford.edu.
  • Recommended browsers:  
    • Chrome 33
    • Firefox 26*+ 
    • Safari
    •  IE 10, 11 for Windows 7**
      * Works on Firefox 26 for the mac but has issues with black background box appearing
      ** Does not work on IE 10 & 11 on Windows 8

Help Portals​​

HelpSU News Center

Bug Fixes, Resolutions, and Enhancement requests

 

Remedy 8 — Training and Documentation 

HelpSU best practices

Remedy governance

Old references for Remedy 7.1 

Last modified April 23, 2014