Stanford University has decided to suspend operations, where feasible, during the winter holiday season. In support of this decision, most groups within IT Services will be closed from end of day Friday, December 20, 2013 through Friday, January 3, 2014. Normal business operations will resume on Monday, January 6, 2014 at 8 a.m.
Services to both hospitals and the clinics (SHC and LPCH) will continue as normal during this time, and staff will be available to provide the expected levels of support.
The majority of IT Services offices will be closed. A small number of staff will be on hand to support university offices that must remain open. These staff members will provide operator services, monitor and support critical applications, process high-priority service orders, and provide priority response to urgent HelpSU requests. Please note: You may experience longer-than-normal response times during this period.
For University departments needing work orders to be completed before winter close, please submit your request no later than December 9, 2013 for Data Center orders or December 11, 2013 for telephone orders. We will make every effort to complete orders received by those date on or before December 20, 2013. Orders received after those date may not be completed until on or after January 6, 2014.
Complete details regarding IT Services support and staffing plans during winter close are available at: itwinterclosure.stanford.edu