The basic applications that are used by everyone on campus, including email and calendar, as well as more specialized offerings for web publishing, document management, and videoconferencing.
- Email Services
- Mailing Lists
- Secure Email
- Web Collaboration
- Web Publishing
- Instant Messaging
- Document Management
- Knowledge Management
- Mass Notification
- Page Messaging Service
- Conferencing Tools
How IT Services will help the university make the best use of personal computers and mobile devices while limiting potential exposure to hackers, viruses, and loss of private data.
Many applications are used to manage the hardware systems on campus, and automate functions such as setting up a new computer for a user and making sure that it has latest software upgrades.
- System Deployment
- System Imaging
- Timeshare Service
- Cloud Computing
- Systems Automation
- Change Management
- Workstation Inventory
- Workstation Patching
IT Services uses these tools for its own business processes, including accepting orders and billing for services, running a support desk, and offering tech training courses.
- Service Catalog
- Server and Application Monitoring
- Client Relationship Management
- Training Services Technologies
- Ordering and Billing
- Service Desk
This overarching software architecture enables services developed independently for different purposes to be tied together.
The central, shared web services used by various university groups to set up a web site, run web applications, and search documents.
The systems that allow the university to authenticate users and control access to computer resources as well as physical buildings.
- University Organization Data
- Identity Management
- Campus Card Services
The technologies used to transmit data securely, as well as protect computers from hackers, malicious software, and spam.
Databases are a critical component underpinning many key applications.
Dedicated hardware systems are needed to store and backup enormous amounts of data produced by the university.
From desktop virtualization and servers to research computing clusters, these are the core computer systems that the university supports and maintains.
- Desktop Virtualization
- Server Virtualization
- Server Operating Systems
- Server Hardware Platforms
- Research Computing
The physical space in which the servers are located, designed to accommodate their needs for uninterrupted power and cooling systems.
The cross-campus telephone system, which originated as a traditional copper-wire system and is now migrating to the Internet.
The design of the physical data and communications network.