End-User Applications
The basic applications that are used by everyone on campus, including email and calendar, as well as more specialized offerings for web publishing, document management, and videoconferencing.
- Email Services
- Mailing Lists
- Secure Email
- Calendaring
- Web Collaboration
- Web Publishing
- Workgroups
- Instant Messaging
- Document Management
- Knowledge Management
- Mass Notification
- Page Messaging Service
- Conferencing Tools
Endpoint Strategy
How IT Services will help the university make the best use of personal computers and mobile devices while limiting potential exposure to hackers, viruses, and loss of private data.
Systems Administration
Many applications are used to manage the hardware systems on campus, and automate functions such as setting up a new computer for a user and making sure that it has latest software upgrades.
- System Deployment
- System Imaging
- Timeshare Service
- Cloud Computing
- Systems Automation
- Change Management
- Workstation Inventory
- Workstation Patching
Service Delivery and Support
IT Services uses these tools for its own business processes, including accepting orders and billing for services, running a support desk, and offering tech training courses.
- Service Catalog
- Server and Application Monitoring
- Client Relationship Management
- Training Services Technologies
- Ordering and Billing
- Reporting
- Service Desk
- Workflow
Service-Oriented Architecture
This overarching software architecture enables services developed independently for different purposes to be tied together.
Web Infrastructure
The central, shared web services used by various university groups to set up a web site, run web applications, and search documents.
Identity and Access Control
The systems that allow the university to authenticate users and control access to computer resources as well as physical buildings.
- Authentication
- Authorization
- Directory
- University Organization Data
- Identity Management
- Campus Card Services
Information Security Infrastructure
The technologies used to transmit data securely, as well as protect computers from hackers, malicious software, and spam.
Database Administration and Hosting
Databases are a critical component underpinning many key applications.
Storage
Dedicated hardware systems are needed to store and backup enormous amounts of data produced by the university.
Platforms
From desktop virtualization and servers to research computing clusters, these are the core computer systems that the university supports and maintains.
- Desktop Virtualization
- Server Virtualization
- Server Operating Systems
- Server Hardware Platforms
- Research Computing
Data Center Facilities
The physical space in which the servers are located, designed to accommodate their needs for uninterrupted power and cooling systems.
Voice Communications
The cross-campus telephone system, which originated as a traditional copper-wire system and is now migrating to the Internet.
Network Infrastructure
The design of the physical data and communications network.
