Skip to content Skip to navigation

How to Use Call Waiting

The Call Waiting feature sends a special tone if another caller tries to reach you when you are using your telephone. You can place the existing call on hold, answer the second call, and easily switch back and forth between the two calls. You can cancel the Call Waiting feature for individual calls, either before dialing a call or during an existing call.

Answering a waiting call

When you have the Call Waiting feature, you hear a burst of tone when you are using your telephone and another caller dials your number. You can disconnect from the current call and answer the waiting call, place the current call on hold and answer the waiting call, or continue with the current call and ignore the waiting call.

To disconnect from current caller and answer waiting call

End your conversation with the current caller and hang up ...

Wait one or two seconds ...

Pick up the receiver to answer the waiting call.

To place current caller on hold and answer waiting call

Ask the current caller to wait ...

Press and hold down the hookswitch for one second, then release ...
(If you hold down the hookswitch longer than one second, you are disconnected from the current caller.)

You are now connected to the waiting call. The first caller cannot hear your conversation with the new caller. You can alternate between the two calls by repeating these steps.

To continue with current call and ignore waiting call

Take no action; continue your conversation with the current caller ...

Ten seconds after you hear the first tone, you will hear a second tone. No further tones are sent after the second. The waiting caller continues to hear ringing until he/she hangs up or, if you have voice mail service, he/she is transferred automatically to your voice mailbox after four rings.

Cancelling call waiting

Cancel Call Waiting is an enhancement to the Call Waiting feature that allows you to temporarily turn off the Call Waiting feature. You can turn-off Call Waiting before placing a call or during an existing call. The Stanford telephone system automatically turns the Call Waiting feature back on when you hang up.

To cancel call waiting before dialing a call

Dial * 6 1 ...

You hear two beeps followed by dial tone and may immediately dial the phone number you wish to reach. The Call Waiting feature is turned off until you hang up your phone.

To cancel call waiting curing an existing call

Ask the current caller to wait ...

Press and hold down the hookswitch for one second, then release ...
(If you hold down the hookswitch longer than one second, you are disconnected from the current caller.)

Dial * 6 1 ...

You hear two beeps and the Stanford system immediately returns you to your current caller. The Call Waiting feature is turned off until you hang up your phone.

Note: If you use the Cancel Call Waiting feature (∗ 61), inbound Caller I.D. information will not be displayed.

Last modified September 19, 2011