Visit the following web sites to disconnect your service:
- To disconnect cable TV services, go to Axess (http://axess.stanford.edu). Look under "My IT Services" and click on the My IT Services button. Important: Make sure you "checkout your cart" to finalize the disconnect request.
- To disconnect your in-room network connection, go to http://rescomp.stanford.edu.
Please review the instructions below for disconnecting subscription services when you leave campus at the end of the academic year.
Undergraduate students
If you have subscribed to cable TV services provided by IT Services you are responsible for their disconnection if you leave before the end of the academic year. (Note: Stanford provides each on-campus residence with a basic telephone, and there's no need to worry about disconnecting this basic service.) Please see the table below for how to disconnect your services.
Undergraduate students
| Cable TV Service | In-Room Network Connection | |
|---|---|---|
| Leaving for summer | Shutoff
of these services is automatic, on the Monday after graduation. IT Services prorates monthly charges based on the
disconnect date.
Want to disconnect early? It's the responsibility of the subscriber to place an order in Axess to disconnect services. Digital cable subscribers: you must return your digital cable box or you will be charged up to $500 (depending on the model) for the unreturned box. Return your cable box at one of the following locations:
|
Students in undergraduate residences are automatically disconnected in mid-June, so you need not discontinue your service if you are leaving at the end of Spring Quarter. |
| Moving to new room | Disconnect your old telephone and/or cable TV service and activate new service in your new location. Important: Be sure to verify that your current service is disconnected. (See below for how to do this.) | Disconnect your old room's in-room network connection at the ResComp computing web site at http://rescomp.stanford.edu and place an order for new service after you receive your new room key. |
Graduate students
If you have subscribed to any cable TV services provided by IT Services you are responsible for their disconnection at the end of the academic year. (Note: Stanford provides each on-campus residence with a basic telephone, and there's no need to worry about disconnecting this basic service.) Please see the table below for how to disconnect your services.
Graduate students
| Cable TV Service | In-Room Network Connection | |
|---|---|---|
| Leaving for summer | Important:
If you subscribe to additional telephone service or cable TV service
and will be leaving campus, whether for the summer or permanently, you
must disconnect your service. IT Services will NOT automatically
disconnect graduate student cable TV service.
Digital cable subscribers: you must return your digital cable box or you will be charged up to $500 (depending on the model) for the unreturned box. Return your cable box at one of the following locations:
|
Right before you are done with it (or soon after), disconnect your in-room network connection at the Residential Computing web site at http://rescomp.stanford.edu. |
| Remaining in room | You do not need to contact IT Services. Your cable TV service will remain active. | You do not need to contact Residential Computing. Your in-room network connection will remain active. |
| Moving to new room | Disconnect your cable TV service and activate new service in your new location. Important: Be sure to verify that your current service is disconnected. (See below for how to do this.) | Right before you move, update the registration for your in-room network connection at the Residential Computing web site at http://rescomp.stanford.edu. |
Graduation candidates
If you are a graduation candidate (whether undergraduate or graduate), please also see leaving.stanford.edu for helpful information on closing your email and SUNet accounts.
