Manage In-Progress Calls

When you have call in progress, the conversation pane gives you several options:

Conversation pane icons

	Active call icon Indicates call is active.
	On hold icon Indicates call is on hold.
	Adjust call volume Drag the volume slider in the active conversation pane to adjust the volume that you hear. To adjust volume for other participants, move your microphone closer to or farther from your mouth.
	Mute audio (and disable video, if applicable) Toggle to mute or unmute audio. If video is used, toggle its icon to enable or disable video.
	End the active call If you want to end a call on hold, retrieve the call before ending it. If you don't, the other person remains on hold after you hang up.
	Put the call on hold Toggle to retrieve the call. When you have multiple call panes, retrieving a call from hold automatically puts the other call(s) on hold.
	Merge or transfer calls You can both create conference calls and transfer calls by merging calls. See more below.
	Enter touchtone responses Press this icon to access a dialpad if you need to enter touchtone responses, such as a password. Click the numbers.
	See a list of callers on your current call See a list of participants (audio and/or video) in a conversation. You can Control-click a name or number to perform actions.
	Add video to a call If you are on a call, make sure the conversation pane is active, and select this option from the dropdown menu to add video.

Create a conference call

You create a conference call by merging two or more calls, specifically:

• Two conversations (each conversation consists of you and another person);
• A conversation with another person and a conference call;
• Multiple conversations sequentially into a single conference call.

Note: If you are in a conference call and hang up, the other participants can continue the conversation.

With at least one active call and one call on hold:

1. Choose the conversation you want to keep as the conference call and put that conversation on hold.
2. Click the conversation pane of the call you want to merge into the call on hold.
3. Click the Merge icon  in the active conversation pane.
4. Choose the conversation pane with which you want to merge the call.
5. Repeat steps 1–4 to add more participants.

Transfer a call

Use the same procedure to transfer a call as you would to create a conference call:

1. Choose the conversation you want to keep as the conference call and put that conversation on hold.
2. Click the conversation pane of the call you want to merge into the call on hold.
3. Click the Merge icon in the active conversation pane.
4. Choose the conversation pane with which you want to merge the call.
5. When all participants are on the same active line, you can hang up and the others can continue the conversation.