AppleCare+ costs $99 per device. It extends repair coverage and technical support to two years and adds coverage for up to two incidents of accidental damage. Each accidental damage incident is subject to a $49 service fee plus tax and is handled through Apple, not IT Services.
You can buy AppleCare+ through IT Services when you order your device. You can add AppleCare+ within 30 days of iPhone purchase by calling the Apple Contact Center at 1-800-275-2273. Be prepared to give the cell number and the serial number of your device. You may pay for AppleCare+ with a Stanford Purchasing Card (PCard) or a personal credit card.
Software and security updates
Apple occasionally provides software updates for iOS devices. These may contain critical security patches, bug fixes, and new software features. To check for an update on a device that runs iOS 5.x, tap Settings > General > Software Update. To update older devices that run iOS 4.x or earlier, connect your device to your computer and open iTunes.
Some users report that after upgrading their existing device to iOS 5 or purchasing a new iPhone 4S, their battery seems to drain quickly.
Resolution: Some users find that turning off features in Settings can save battery power. These include:
- Location Tracking settings (Settings > Location Services > System Services — toggle off Time Zone)
- Automatic diagnostic reports to Apple (Settings > Usage > About > Diagnostics & Usage — choose Don't Send)
To stay up to date on battery-life issues, visit the Apple Support Forum.
The iPhone's email client is fully compatible with Stanford's email system. See this information to configure the email program.
Shared email accounts
See these instructions to configure the iPhone for a Shared Email account.
The iPhone's built-in calendar application does not automatically sync with Stanford Calendar. However, you can access the web-based calendar (webcal.stanford.edu) with a web browser.
Stanford library proxy
Some references, journals, and sites at the Stanford Library require a Stanford IP address to allow access. If you're off campus, you don't have a Stanford IP address. These settings will allow you to authenticate as a valid Stanford student, faculty, or staff member and access library resources from off campus locations. Instructions are located here.
The Safari web browser included with the iPhone is not certified to work with Stanford's administrative applications.
The VPN client included with iPhone is compatible with the Stanford VPN service.