Cell Phones & Mobile Devices for Business Use
Mobile program office hours and location
Monday – Friday, 8 a.m. to 5 p.m.
For 24/7 technical support, call 5-HELP (650) 725-4357. (Press option 4 on weekdays and option 5 on nights and weekends.)
215 Panama St. (Acacia), Rm. 101
Don't forget! May 2nd is the annual IT Open House from 10 a.m. to 3 p.m. in Arrillaga’s McCaw Hall. Meet representatives from Apple and all four mobile phone vendors at Stanford.
Overview
Stanford contracts with AT&T, Sprint, T-Mobile, and Verizon to provide mobile phone services for faculty and staff professional needs. University and Hospital departments can order online through OrderIT and charge services to their department account. For personal purchases, faculty and staff are eligible for Stanford employee discounts.
Features
Benefits of using IT Services Mobile Program:
- Take advantage of negotiated voice and data plan discounts with each carrier
- Waive activation fees
- Bill charges to your department PTA (no more reimbursement or invoice payment hassles)
- 24/7 troubleshooting; can work with carrier on specific issues
Support
Contact information
Get support by phone or through a HelpSU request. Order or discontinue services through OrderIT.
IT Services Mobile Support Desk
- Monday-Friday (8 a.m. to 5 p.m.) —5-HELP (650-725-4357) option 4
- After business hours/on weekends — 5-HELP (650-725-4357) option 5
General questions and troubleshooting: Alternatively, submit a HelpSU request to the IT Service Mobile Support Desk. Select the Request Category: Phones, Cell Phones, and Cable TV.
Order new service, upgrade your device, or disconnect a service: Go through Order IT. Give your selected phone and plan information to your department contact, who will submit your order through the Order IT web site.
Lost or stolen phones
To report a lost or stolen phone, call the IT Services Mobile Support Desk at the number above. A representative will work with your carrier to suspend your service immediately for up to 30 days to allow your department contact to order a replacement phone. If you signed up for Stanford's Mobile Device Management program, you can change some of your settings online.
Buyer's remorse / returning purchases
If you have a damaged or defective device, you can replace it through a warranty exchange agreement that IT Services maintains with the carriers. You can return a phone within 14 days of purchase. Call the IT Services Mobile Support Desk at the number above for assistance.
Questions or changes to your cell phone plan
IT Services contracts 24/7 support for all carriers through one provider. Because your service is a business account, you do not get support from the carrier directly. You can make changes to your existing plan by calling the IT Services Mobile Support Desk number above. A support representative will be happy to answer your questions or help you with changing call plans (for example, adding international coverage, text messaging, or data plans).
Rates
Getting started
Last modified Mon, 23 Apr, 2012 at 16:05