Access to the HelpSU application and other Remedy applications is available via the web for all users, and by using Remedy User software for Windows users.
It is recommended that all users utilize the Overview Console to connect to HelpSU, as that console displays all types of Remedy Service Desk requests: Incidents, Problems and Tasks. The Incident Management Console displays only Incidents (records with the prefix INC), so that if a support staff member has been assigned any Problem Investigations (records with the prefix PBI) or Tasks (records with the prefix TAS), those will not be displayed automatically.
Web-based Access
PC, Mac and Unix users can use the web-based Mid-Tier application to access the Stanford Remedy applications.
Supported Browsers
Browser support for Remedy and many other Administrative Applications can be found on the Browser Recommendations for Administrative Applications page.
Remedy User software
- Download Remedy 7 Windows Client with Necessary Add-On DLL
NOTE: If you install this prior to Go-Live, your reports and macros on the current Remedy 5.5 system MAY be overwritten. - Instructions for Installing the Remedy Client [PDF]
